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COVID-19: We are processing online orders for delivery as usual at this time.

FAQs

Product FAQs

Are your logs sustainably sourced?
Yes, all our timber comes from UK woodlands that are sustainably managed. Some of our timber even comes from our own farm.

Is your seasoned hardwood ready to burn?
All our timber is naturally dried down below 20% moisture, ideal for burning.

Why is it better to buy naturally seasoned wood?
No extra heat is produced to season our logs, which is better for the environment.

What is wood wool and what are the benefits?
Wood Wool is a natural based packaging material made from shredded timber which is dipped in a natural wax making them ideal for lighting fires as they are odourless.

What size are your logs?
Our standard size for logs is 8 inches however if you require a different length please contact us.

How should I store them?
Our logs will keep in the delivery bag or stored in a log store ( contact us if you require a log store) they just need covering from rain.

What kind of fires are your logs suitable for?
Our logs are suitable for all types of fire, even for cooking with.

Delivery FAQs

How much is delivery?
Delivery is free in a 13-mile radius (Hornsea, Spurn, Hedon, East Hull). Delivery to addresses 13-20 miles from Halsham, East Yorkshire is £10, and to addresses 20-30 miles from Halsham is £15. We can also arrange delivery to other UK addresses; please contact us for details.

Is there a minimum order value?
For delivery addresses within a 13-mile radius of Halsham, East Yorkshire there is no minimum order value. For orders outside of that radius, the minimum order value is £45.

How will my order be delivered?
Delivery is made by a small flat back truck with a crane fitted to drop the bags where required by the customer.
There is a £5 charge for the bag which is refundable if returned, or the logs can be emptied out when delivered.
UK deliveries will be arranged through a national delivery company.

What are the delivery times?
Delivery times can be arranged to suit the customer. In peak times set delivery dates may be used.

Do I need to be there when you deliver?
Not necessarily – arrangements can be made with the customer to leave the logs in a suitable place.  

Are your prices inclusive of VAT?
Yes, all prices include VAT.

Which payment options do you provide?
We can accept cash, bank transfers or credit cards (via the office).

General FAQs

What is the best way to light a fire?
STEP 1: AIR AND LOGS OF WOOD
Ensure that all air vents in the fireplace are open. Put the logs on the bottom of the fireplace. It is important that the wood is dry. The logs may be as thick as a fist or thicker.

STEP 2: KINDLING WOOD
Add a layer of small logs of about 4 cm, and then one or two layers of kindling. Remember that air is important – approx. 1 cm between the pieces of wood is the perfect spacing.

STEP 3: WOOD WOOL
Put a woodwool firelighter on top of the layer of kindling wood.

STEP 4: LIGHT IT!
The last step is easy, just light it and close the door! Some chimneys take more time to create good draught than others. If the draught is insufficient, it might be an idea to open the door to the wood stove slightly until it is properly burning. If the house or cabin is “too” insulated, you might want to open a window. The same applies if the kitchen ventilator is on.