Product FAQs

Are your logs sustainably sourced?
Yes, all our timber comes from UK woodlands that are sustainably managed. Some of our timber even comes from our own farm.

Is your seasoned hardwood ready to burn?
Yes. All our timber is dried down below 20% moisture and ready to burn. This is done in an environmentally sensitive way using waste heat from a green energy plant which uses farm waste to make electricity.

Is it not better to buy naturally seasoned wood?
Not necessarily. If firewood is below 20% moisture then it doesn’t make too much difference if it has been naturally seasoned or dried. The issue is sometimes consistency and to conform with the new Air Quality (Domestic Solid Fuels Standards) (England) Regulations 2020, all fire wood must be under 20% moisture and ready to burn. This is why supplying dried wood helps us guarantee this.

What is wood wool and what are the benefits?
Wood Wool is a natural based packaging material made from shredded timber which is dipped in a natural wax making them ideal for lighting fires as they are odourless.

What size are your logs?
Our standard size for logs is 8 inches however if you require a different length please contact us.

How should I store them?
Our logs will keep in the delivery bag or stored in a log store ( contact us if you require a log store) they just need covering from rain.

What kind of fires are your logs suitable for?
Our logs are suitable for all types of fire, even for cooking with.

Delivery FAQs

How much is delivery?
Delivery is free in a 10-mile radius (Withernseas, Patrington, Spurn, Hedon, East Hull villages). Delivery to other areas varies. To find out how much it would cost to deliver to your home simply visit the Holderness Logs online shop and add your order to the basket. Then proceed to checkout and by entering your postcode delivery will be calculated for you.

Is there a minimum order value?
For delivery addresses within a 10-mile radius of Halsham, East Yorkshire there is no minimum order value. For orders outside of that radius, the minimum order value is £45.

How will my order be delivered?
Delivery is made by a small flat back truck with a crane fitted to drop the bags where required by the customer.
There is a £5 charge for the bag which is refundable if returned, or the logs can be emptied out when delivered.
UK deliveries will be arranged through a national delivery company.

What are the delivery times?
Delivery times can be arranged to suit the customer. In peak times set delivery dates may be used.

Do I need to be there when you deliver?
Not necessarily – arrangements can be made with the customer to leave the logs in a suitable place.  

Are your prices inclusive of VAT?
Yes, all prices include VAT.

Which payment options do you provide?
We can accept cash, bank transfers or credit cards.

General FAQs

What is the best way to light a fire?
Ensure that all air vents in the fireplace are open. Put the logs on the bottom of the fireplace. It is important that the wood is dry. The logs may be as thick as a fist or thicker.

Add a layer of small logs of about 4 cm, and then one or two layers of kindling. Remember that air is important – approx. 1 cm between the pieces of wood is the perfect spacing.

Put a woodwool firelighter on top of the layer of kindling wood.

The last step is easy, just light it and close the door! Some chimneys take more time to create good draught than others. If the draught is insufficient, it might be an idea to open the door to the wood stove slightly until it is properly burning. If the house or cabin is “too” insulated, you might want to open a window. The same applies if the kitchen ventilator is on.